Shipping Policy

We are committed to providing reliable and efficient shipping services for our scented candles. The following shipping policy outlines the guidelines and procedures for shipping orders placed with The Scented Essentials. Please review this policy carefully before placing your order.

1. Shipping Destinations:

We currently offer shipping to addresses all over India. If your shipping destination is not listed, please contact our customer service team to inquire about the possibility of shipping to your location.

2. Shipping Methods and Carriers:

We utilize reputable shipping carriers to ensure timely and secure delivery of your scented candles. 

3. Order Processing Time:

After receiving your order, we will process it within 2-3 business days, excluding weekends and holidays. During peak seasons or promotional periods, order processing may take slightly longer due to increased order volumes. We appreciate your patience and understanding.

4. Shipping Timeframe:

The estimated shipping timeframes are provided by the shipping carriers and are based on their standard delivery schedules. Please note that these timeframes are approximate and may vary depending on factors beyond our control, such as weather conditions or customs delays.

5. Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to be updated by the shipping carrier.

6. Shipping Costs:

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed during the checkout process before you make your payment.

7. Shipping Address:

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing your order, please contact our team on Instagram as soon as possible.

9. Shipping Issues:

While we strive to provide a smooth shipping experience, unforeseen circumstances may occasionally arise. If you encounter any issues with your shipment, such as delays, damages, or lost packages, please contact our customer service team immediately. We will work with you and the shipping carrier to resolve the situation promptly.

10. Changes to Shipping Policy:

We reserve the right to modify or update this shipping policy at any time without prior notice. The revised policy will be effective upon posting on our website. By continuing to use our services after any changes, you acknowledge and agree to the updated shipping policy.

If you have any questions or require further assistance regarding our shipping policy, please contact our customer service team at scentedessentials.in on Instagram. We are here to provide you with a positive shipping experience for your scented candle orders.